Grievance Officer

Grievance Officer

As required by the Digital Personal Data Protection Act 2023 (section 13) and the Consumer Protection Act 2019:

We acknowledge all grievances within three business days and aim to resolve them within 30 days of receipt, as required by section 13 of the DPDP Act 2023.

What we handle

• Service quality: concerns about the standard or accuracy of a reading you received.
• Billing disputes: unexpected charges, refund delays, or payment errors.
• Data privacy: requests to access, correct, or erase your personal data under the DPDP Act 2023.
• Accessibility: concerns about accessing our website or services due to a disability or technical barrier.
• Other: any other concern relating to your experience with this service.

How to file

You may file a grievance using the form below, or by emailing mailme@astroabhisheksoni.com with the subject line Grievance — [topic]. Please include your name, email address, a description of the issue, and any reference numbers (invoice number, booking reference, etc.).

Escalation

If you are not satisfied with our response, you may escalate your complaint to:

• Data Protection Board of India — once constituted under section 18 of the DPDP Act 2023, for complaints relating to personal data processing.
• District Consumer Disputes Redressal Forum, Nagpur — for complaints relating to deficient service under the Consumer Protection Act 2019. Jurisdiction is determined by your place of residence or the location where the transaction took place.